Read important Green Card information here
Monday - Friday: (9am – 5:30pm) Saturday: (9am – 1pm)
0161 874 4188

Make a Claim

Wilsons Insurance are committed to providing you with an outstanding claims service. Our claims line is available to help you through the whole process 24 hours a day, 365 days a year.  
Monday – Friday: 9am - 6pm
Saturday: 9am - 4pm

Drive-in and See Us

Be sure to drive-in to your local Wilsons Insurance office and see us. You'll be able to meet our friendly staff, arrange an insurance renewal or quotation, find out about our recommend a friend scheme and drive away with some taxi merchandise!

Manchester Office
Wilsons Insurance
Clipper House
Chester Road
Stretford, Sale
M32 8AF
Liverpool Office
Wilsons Insurance
Unit 9-10
Block D 
Paramount Business Park
L36 6AW

Get In Touch

Fill in your details and we will get back to you as soon as possible
The most commonly asked questions are answered here.

Call 0161 874 4180 if you have any further questions.
Ask A Question

Q - Why do I lose my No Claim Bonus when the accident wasn’t my fault?

A – Inevitably, there are always two sides to every story. Although you will have completed a claim form providing a description of the accident circumstances, the other party involved will also have completed a claim form for their own insurance company, which usually has a slightly different version of events. Each party’s insurance company will believe their own respective customer’s description of the circumstances; however, until it is established who was actually at fault by way of settlement of the claim, both parties will lose their No Claim Bonus.

Q - Why do I have to pay an excess when the accident wasn’t my fault?

A – Your insurance policy will always be subject to a policy excess irrespective of liability, which is classed as an uninsured loss. If the accident wasn’t your fault, then you are entitled to pursue recovery of this from the responsible party or their insurance company.

Q - Why should I claim on my own insurance policy when the accident was not my fault?

A – You are entitled to pursue a claim directly from the responsible party’s insurance company. However, you must realise that you are not entitled to the same benefits as with your own insurance policy. If you are comprehensively insured and you claim on the responsible party’s insurance, then the process of claiming for the damage to your vehicle takes longer as you are claiming from an insurance company to whom you do not pay a premium. The third party insurer has no obligation to act quickly in settling your claim. You have a duty to mitigate your own losses and you would not be entitled to claim for extended hire/storage charges as these would not have been incurred if you had claimed via your own policy.

Q - How many drivers can I have on my policy?

A - When you purchase single vehicle taxi insurance, you can insure up to 4 drivers on a ‘named drivers’ policy. Dependent on your insurer, you can cover any authorised driver, rather than all named drivers on your fleet.
Wilsons Insurance
Wilsons Insurance is a trading name of Bollington Insurance Brokers Ltd who are authorised & regulated by the Financial Conduct Authority, and is wholly owned by Bollington Wilson Group Limited Registered Number: 10889686. Registered Office: Adlington Court, Adlington Park, Adlington, Cheshire, SK10 4NL.
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